Frequently Asked Questions
on 91pkr

Users from Pakistan can access 91pkr to read content and information about sports betting and casino games. However, Pakistan has significant gambling restrictions under the Prevention of Gambling Act, 1977. 91pkr does not hold a Pakistan gambling license and does not claim government approval. It is your sole responsibility to understand and comply with the laws applicable in your location before participating in any real-money gambling.

KYC (Know Your Customer) verification is required before processing any withdrawal. You will typically need to submit a scanned copy or clear photograph of a valid government-issued identity document — a Pakistani CNIC or passport is most commonly accepted. You may also be asked to provide proof of address and complete a liveness check or selfie. All documents must be submitted through the operator's secure HTTPS verification portal only.

No. Each person is permitted to hold only one registered account on 91pkr. Creating multiple accounts — known as multi-accounting — is strictly prohibited under our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended immediately and any balances forfeited. If you have forgotten your login details, use the account recovery option or contact support at [email protected].

Click the Forgot Password link on the login page and enter your registered email address. You will receive a secure password reset link within a few minutes. Follow the link to create a new password. If you do not receive the email within ten minutes, check your spam folder. For further help, contact our support team at [email protected]. Never share your password or reset codes with anyone, including 91pkr staff.

91pkr references familiar Pakistani payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as context for Pakistani users. These names are mentioned for informational familiarity only — they do not imply that any of these providers endorse, support or facilitate gambling transactions. Actual available deposit and withdrawal methods are determined by the operator. Please check the cashier section of your account for current supported options.

Minimum deposit amounts vary depending on the payment method selected and the operator's current settings. Illustrative minimums in the range of PKR 500 to PKR 1,000 are sometimes referenced as examples, but actual minimums are set by the operator and shown in the cashier at the time of deposit. Always verify the current minimum before initiating a transaction. Amounts shown in marketing materials are illustrative only and subject to change.

Withdrawal processing times depend on the payment method chosen and whether your KYC verification is complete. Some methods process within a few hours; others may take one to three business days. Withdrawals cannot be processed on accounts with incomplete KYC verification. During periods of high volume, additional time may be needed. Contact [email protected] if your withdrawal has not been processed within the expected timeframe shown in your cashier.

Common reasons for withdrawal delays or rejections include incomplete KYC verification, a mismatch between your account name and the payment method name, an active bonus with unmet wagering requirements, a pending AML review, or a technical error with the payment method. Log in to your account to check for any notifications, and contact [email protected] with your transaction reference number for a specific explanation. Never use a payment method registered in another person's name.

Whether PKR is a supported deposit currency depends on the operator's current currency configuration. Some operators serving Pakistani users accept PKR directly; others process in a supported currency and convert automatically. Currency conversion rates and any applicable fees will be displayed at the point of transaction. Check the cashier section for up-to-date currency options. PKR figures referenced across 91pkr content are illustrative examples only.

91pkr provides informational content about a broad range of betting and casino game categories, including sports betting (cricket, football, tennis, UFC and more), live casino games (baccarat, roulette, blackjack and live dealer variants), online slots, table games and virtual sports. The specific titles available on the operator's live platform may vary. Visit the operator's game lobby for a current listing of available games.

91pkr covers sports betting information including Pakistan cricket — ICC tournaments, bilateral series, and PSL T20 matches among others. Whether live betting markets for these events are available on the operator's platform depends on the operator's sportsbook licensing and market offerings at the time of the event. Markets are subject to availability and may be suspended or restricted before or during play. Always check the live sportsbook for current market availability.

Live casino games are streamed in real time from professional studios, with human dealers managing the table. You place bets through the on-screen interface and the outcome is determined by the physical dealing or spinning visible on your screen. Popular live casino games include Live Baccarat, Live Roulette and Live Blackjack. A stable internet connection is recommended for the best experience. Note that live casino games typically contribute at a lower rate toward bonus wagering requirements.

Reputable operators use certified Random Number Generator (RNG) technology for digital games, independently audited by recognised testing laboratories to ensure outcomes are genuinely random and fair. Live casino games use physical dealing equipment under the supervision of trained dealers and camera systems. 91pkr recommends playing only on licensed platforms where game fairness certifications are clearly displayed. Check the operator's About or Licensing section for their specific certification details.

91pkr is accessible on mobile browsers across Pakistan — whether you are in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar. The Platform is designed to be responsive across iOS and Android devices. Some operators also offer dedicated mobile apps for download. Access to the underlying gambling platform may be subject to internet restrictions in Pakistan. Ensure you have a stable connection for live games and sports betting.

A welcome bonus is a promotional offer for new players, typically matching a percentage of your first deposit up to a capped amount — for example, a 100% match up to PKR 10,000. Bonus funds are credited to your account alongside your deposit but cannot be withdrawn until you meet the wagering requirement, which specifies how many times the bonus (or bonus plus deposit) must be bet. Always read the specific bonus terms before opting in.

A wagering requirement (also called a rollover) is the number of times you must bet a bonus amount before any winnings from it can be withdrawn. For example, a PKR 1,000 bonus with a 25× wagering requirement means you need to place PKR 25,000 in qualifying bets before withdrawing. Different game types contribute at different rates — slots typically count 100%, while live casino and table games may contribute less. Check each promotion's terms for the exact contribution schedule.

Yes. All bonuses on 91pkr carry an expiry date, typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings will be removed automatically. Expiry timers are visible in your account's bonus section. Promotions with shorter validity periods require more focused attention to complete the rollover in time.

In most cases, only one active bonus can run at a time on your 91pkr account. Accepting a new promotion while one is still active may cause the existing bonus to be forfeited, depending on the operator's specific rules. Always complete or opt out of an existing bonus before activating a new one. Welcome bonuses are limited to one per new account — they cannot be claimed again on the same account, device or household.

You can update your email address, mobile number and communication preferences from within your Account Settings after logging in. Changes to your registered name or date of birth may require additional identity verification through the KYC process. It is important to keep your details current — outdated information can delay withdrawals and complicate support queries. Contact [email protected] for assistance with any update that cannot be completed through account settings.

91pkr takes data protection seriously. All connections to the Platform use TLS/HTTPS encryption. Sensitive data — including identity documents and financial records — is encrypted at rest. Access to personal data is restricted to authorised personnel only, and regular security audits are conducted. We do not sell your personal data to third parties. For full details of how your data is collected, stored and used, read our Privacy Policy at 91pkr.cam/privacy-policy.

91pkr provides a range of responsible gambling tools including deposit limits, loss limits, session time limits, reality check alerts, cool-off periods and self-exclusion. You can activate most tools directly from your account settings. Reducing a limit takes effect immediately; increasing one requires a mandatory waiting period. If you need urgent help, contact [email protected] to request a self-exclusion or cool-off period at any time.

To self-exclude, navigate to the Responsible Gambling section in your account settings and select the self-exclusion option, then choose your preferred exclusion period (7 days, 30 days, 90 days or longer). Alternatively, email [email protected] with your username and requested period. Exclusions take effect immediately and cannot be reversed mid-period. All marketing communications are suspended for the duration. Visit our Responsible Gambling page for full details.

91pkr does not hold a Pakistan gambling license and does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. 91pkr is an English-language betting information platform. Pakistan has significant gambling restrictions under the Prevention of Gambling Act, 1977. It is your sole responsibility to understand the laws applicable in your jurisdiction before engaging in any real-money gambling activity.

You can reach the 91pkr support team by email at [email protected]. We aim to respond to all enquiries within 24 hours on business days. For responsible gambling requests such as self-exclusion or limit adjustments, these are treated as priority and processed as quickly as possible. Please include your registered username and a clear description of your issue in your email. Do not send sensitive documents through unencrypted email — use the secure KYC portal for identity uploads.